If you are not satisfied with your purchase, you may return it for a balance refund or exchange within 14 business days from the date on which the item was received. Please see detailed information on items excluded from returning/exchanging. 

To inquire about a return, please contact our online sales team at info@shynejewelers.com for return authorization. We will send you instructions to send back your package. Once we receive your return, we will inspect the item to ensure it meets our return criteria. If the product is in its original condition, we will process the refund for the original purchase price to your original method of payment (deducting the cost of shipping and processing fee). Please allow 7-14 business days to process any refunds. 

Note: Customer is responsible for the cost of return shipping back to Shyne Jewelers. 

Order Cancellation Policy

Whether the item has shipped or not, all purchases are subject to a 15% restocking fee. Items purchased through PayPal, Klarna, Affirm, Partial.ly, After pay etc. are subject to a 5% merchant fee in addition to a restocking fee. Please note that the following items are non-refundable: 

 - Made-to-order stock products including: 

 - Pendants & Rings 

 - Customizable Pendants & Necklaces 

 - Custom pieces 

 - Earrings (for hygiene reasons) 

 - Watches 

 - Picture Pendants

If you would like to exchange your product, please contact our online sales team at info@shynejewelers.com. Please supply a receipt or proof of purchase, and a brief explanation for your intended exchange.

To ensure your exchange, we will have you return the item you received; once the return is accepted, you may make a separate purchase for the new item through an online credit. Order Issues Please reach out through info@shynejewelers.com with a detailed explanation so we may evaluate the issue and make it right.