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Shipping & Returns

 

Shipping Policy

Shyne Jewelers offers free shipping on all domestic orders. All packages are shipped Express via FedEx and USPS. All shipments must be shipped to a physical address where someone can be present to sign for the package. For overnight shipping requests please reach out to us directly at 215-454-2929. 

International Shipping

Shyne Jewelers proudly ships internationally with few exceptions with a flat rate of $75. Please note most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the buyer. You may contact your local customs office for details. 

Online Returns & Exchange Policy

If you are not satisfied with your purchase from www.Shynejewelers.com, you may return it for a full refund or exchange within 10 business days from the date you received your item. To initiate a return it is required that you contact our customer service department at [email protected] Buyers are fully responsible for return shipping charges and the original shipping charges are non refundable. All returned or exchanged items must be in new condition, in their original packaging and returned to Shyne Jewelers via USPS or FedEx at the buyer's expense. Any signs of wear or removal of parts will not be accepted. Please allow for 7-14 business days for refunds to process.

Custom & Special Orders Policy

Custom, Special Orders and made to order items (Including engravings and size modified orders). 

All custom orders require a non refundable $500 deposit to begin the design process. Custom Orders are specially made pieces and made to the specifications from the buyer, and therefore may not be exchanged or returned. Please allow 5-7 weeks for all custom pieces to be completed unless a layaway or extended period of time has been approved.  

Layaway Policy

Shyne Jewelers offers up to 3 month layaways on items over $1500 (exclusions apply to watches). Layaway items are final sale and non returnable. A custom layaway must be paid in 3 increments as follows below. 

Payment Plan

    1. Initial deposit $500 - Allow 2 weeks for design. 
    2. Deposit 2 (75% of Total Balance) - Once design is approved, production will begin upon 2nd Deposit
    3. Deposit 3 (Final Balance) - Final payment and any shipping fees must be paid in full prior to the item being shipped.  

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DISCLAIMER

Diamond weights are approximate. Items are enlarged to show details. Shyne Jewelers is not responsible for printing, photographic, clerical & typographical errors. We reserve the right to rectify any error found. CT indicates approximate diamond carat weight. There may be additional charges for sizing. Prices are subject to change without notice due to the fluctuation in gold and diamond markets. All items are subject to availability while supplies last.