Are all items at Shyne Jewelers authentic?

  We guarantee that all our items are 100% authentic. Shyne Jewelers stands behind the quality of all          products available for sale and offers a secure shopping experience.

  Does Shyne Jewelers offer jewelry appraisals?

     We offer appraisals upon purchase as well as after the fact. To inquire about appraising a piece                        through us, please reach out at info@shynejewelers.com or call our showroom at 215-454-2929. 

Does Shyne Jewelers have a physical store?

   Yes. Our showroom is located at 339 South St Philadelphia, PA 19147.

What are Shyne Jewelers’ hours?

   Shyne Jewelers showroom is open Monday-Friday from 11AM-7PM, and Sunday from 11AM-6PM.             
   We are not open on Saturdays.

Do all items come with a gift box?

   Yes. We believe in the art of gifting and provide exclusive gift boxes with every order. It is a branded custom     case decorated with an LED light inside, making every purchase at Shyne extraordinary and unforgettable.

Does Shyne Jewelers ship internationally? 

   Yes. We ship internationally with a flat rate of $150. Please reference our link on Shipping for more     information.

  Is it possible to change an order once it’s been placed?

     Yes, your order can be changed after being placed as long as it has not yet shipped. To update an                             online order, please reach out at info@shynejewelers.com or call our showroom at 215-454-2929.

 How long does a custom take to make?

     If you want to order custom jewelry from Shyne Jewelers, it will take us 2-3 weeks from the time 50% down           payment has been made.

 Does Shyne Jewelers offer same day repairs?

    Yes, Shyne Jewelers offers same day jewelry repairs in Philadelphia. Please reach out at 215-454-2929 or via            email at info@shynejewelers.com. We will be happy to help you!

 Can personal pieces be brought in to customize?

    Yes. Please contact Shyne Jewelers for jewelry customization at 215-454-2929 or via email at                                        info@shynejewelers.com.

 Can you pick up an online order in person?

    Yes - please contact us to let us know you would prefer to pick up your order, or note in order notes upon              purchase. The pickup address is 339 South St Philadelphia, PA, 19147.

 What forms of payment are accepted?

    You can check out with Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Affirm,        Afterpay, Zelle, Shop Pay, Partial.ly, ETC

  I’ve read all the FAQs and still have questions. What should I do?

    You can contact us and we’ll answer any questions you have.