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FAQ

JEWELRY BUYING GUIDE:

 

Is it safe to buy jewelry over the Internet?

Yes. People bank online, they transfer cash online, they even buy cars and airplanes online! We use the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can order a diamond (or pearl necklace or gold bracelet, etc) without worrying about a thing. Your information is safe with us.

Also, when you're checking out – you can feel doubly secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SSL) technology.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected.

 

Is it safe to mail jewelry?

We ship our jewelry with FedEx Express, so the chances of anything happening to your prized package are slim to none. Plus, all our shipments are fully insured. Visit our shipping page for more information.

 

Can you help me resize my ring?

We will absolutely resize any ring purchased from Shyne Jewelers at no additional cost. Rings not purchased from Shyne Jewelers can be resized for a nominal cost.

 

Can you help me keep my purchase a surprise?

Absolutely! If you are purchising something as a surprise please contact us at 215-454-2929! We would love to help you make your engagement, birthday, or anniversary extra special!

 

BUYING ONLINE:

 

How do I place an order?

Ready to #ShyneWithUs? Great! First, place the products you want to order in your shopping cart by clicking on the blue "add to cart" button. Then, whenever you're done shopping, click "Proceed to Checkout" and follow the easy instructions to complete your order. If you're a registered customer, check out is super easy. You can also use the express check out if you are not a registered customer. Contact us at 215-454-2929 or via email at info@shynejewelers.com if you have any questions or issues.

 

What if there was a problem while submitting my order?

Just to be sure, you should first contact us at 215-454-2929 or via email at info@shynejewelers.com for assistance. We can let you know if your order has been submitted successfully or not. 

 

What if I have placed a duplicate order?

If you think you might have placed a duplicate order, please contact us at 215-454-2929 or via email at info@shynejewelers.com and we will make sure that everything gets sorted out.

 

How do I cancel an order?

Please contact us at 215-454-2929 ASAP to cancel an order. Please have your order number nearby.

 

Do you accept international orders?

We ship worldwide so that every one can Shyne. Please use your area code to determine shipping costs.

 

What are my payment options?

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card as well as PayPal

 

What is your coupon policy?

We honor one coupon per customer. Coupons are not valid with any other offers and aren't available for use on timepieces.

 

How long will I have to wait for a refund?

You should receive your refund within three to four business days.

 

How long does it take to get my order?

We make every effort to get it to you as soon as possible. In-stock items are generally shipped within 1-3 business days. Custom orders take 4-6 weeks to process. 

DIAMOND/JEWELRY QUESTIONS:

 

What's the best way to care for and clean gold jewelry?

Follow these guidelines to keep your gold jewelry looking brand spanking new – and so fine.

Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

 

How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletter right on the home page. Look for the sign up box at the bottom of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.

 

If you have a question that isn't answered here, please call us at 215-454-2929 or send us an email at info@shynejewelers.com and we'll be happy to answer it for you. Thank you for visiting Shyne Jewelers and shopping with us!

 

DISCLAIMER

Diamond weights are approximate. Items are enlarged to show details. Shyne Jewelers is not responsible for printing, photographic, clerical & typographical errors. We reserve the right to rectify any error found. CT indicates approximate diamond carat weight. There may be additional charges for sizing. Prices are subject to change without notice due to the fluctuation in gold and diamond markets. All items are subject to availability while supplies last.

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